Privacy Policy

Information We Collect

Information You Provide

When you contact us via email, phone, or social media, we may collect:

• Your name
• Email address
• Phone number (if provided)
• Message content and inquiry details
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Browser type and version
• Device type and operating system
• IP address (anonymized)
• Pages visited and time spent on pages
• Referring website or source
• General location (city/region level only)

Cookies and Tracking

Currently, we do not use cookies for tracking purposes. If this changes, we will update this policy and notify you accordingly.

How We Use Your Information

We use the information we collect for the following purposes:

• Communication: To respond to your inquiries and provide customer service
• Service Delivery: To fulfill orders and provide fragrance consultation services
• Improvement: To understand how visitors use our site and improve our services
• Marketing: To send you updates about new products (only if you opt-in)
• Legal Compliance: To comply with applicable laws and regulations

Information Sharing and Disclosure

We Do NOT Sell Your Information

We do not sell, trade, or rent your personal information to third parties.

Third-Party Services

We may use the following third-party services:

• Vercel: Website hosting and analytics (anonymized)
• Instagram: Social media integration (governed by their privacy policy)

These services have their own privacy policies and we recommend reviewing them.

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from authorities.

Data Security

We implement appropriate security measures to protect your information:

• Encryption: All data transmitted via HTTPS (SSL/TLS)
• Access Control: Limited access to personal information
• Secure Storage: Environment variables and encrypted databases
• Regular Updates: Security patches applied regularly

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary:

• Contact Inquiries: Retained for up to 2 years for customer service purposes
• Order Information: Retained for 7 years for tax and legal compliance
• Analytics Data: Anonymized and retained for 2 years

You may request deletion of your personal information at any time by contacting us.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we don't sell)
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

Links to Other Websites

Our website may contain links to third-party websites (e.g., Instagram, Google). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies when visiting them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Notifying you via email (for significant changes)

We encourage you to review this Privacy Policy periodically for any changes.